News and offers: what you are agreeing to
This is the text HOSTELELLA shows you when you turn on "Hostelella news & offers" under Account → Preferences → Privacy and communications. We store its version and its hash alongside your decision, so you can always check exactly what you agreed to and when. It is off by default: if you do not turn it on, we do not write to you.
1. Who is writing to you
Company: HERMANOS VARELA LUIS SL (HOSTELELLA)
Tax ID (CIF): B67073320
Registered office: Travessera de les Corts 356, 08029 Barcelona, Spain
Privacy email: legal@hostelella.com
2. What we will send you
- Product improvements and new features, with a short explanation of what they are for.
- Management tips and how-to guides related to what you already do in Hostelella.
- Offers, promotions and invitations to events or to try new features.
- Occasionally, a short survey to help us decide what to build.
Channel and frequency: by email only, to your account address, and as a guide once or twice a month. We do not send SMS, WhatsApp or commercial phone calls, and we do not display third-party advertising.
3. What will NOT happen
- We do not use your business data to write to you: not the documents you upload, nor your suppliers, products, amounts, shifts, clock-ins or the team you registered.
- We do not sell, rent or transfer your address to third parties, and we do not buy lists.
- We do not send you advertising from other companies.
- In this version of the Service we do not measure whether you open these emails or which links you click.
- Refusing this, or withdrawing it later, does not limit any feature of the Service and does not change your plan.
4. Legal basis and data we process
| Item | Detail |
|---|---|
| Controller | HERMANOS VARELA LUIS SL (HOSTELELLA) |
| Purpose | To send you product news, tips, offers, event invitations and surveys about HOSTELELLA by email. |
| Legal basis | Your consent (Art. 6.1.a GDPR and Art. 21.1 LSSI-CE). It is freely given, specific, informed and unambiguous, and it is not a condition for signing up or using the Service. |
| Data processed | Your email address, your language and — so that we do not bother you with what is not useful to you — your business type, plan and general level of Service usage. |
| Recipient | Resend, Inc. as email delivery provider, under a data processing agreement. See the Sub-processors Annex. |
| Retention | While you keep the consent and for up to 5 years after you withdraw it, solely to be able to demonstrate that you gave it and that we respected it. |
| Your rights | Access, rectification, erasure, restriction, objection and portability, by writing to legal@hostelella.com, and the right to lodge a complaint with the Spanish DPA (AEPD). |
5. How to withdraw it
You can turn it off as easily as you turned it on, at any time:
- from Account → Preferences → Privacy and communications, using the same switch; or
- from the one-click unsubscribe link included in every one of these emails, without signing in and without us asking you for a reason.
The opt-out takes effect immediately, including for messages already prepared. To guarantee that, we store a cryptographic fingerprint of your address (not the address in clear text) in a suppression list, which takes precedence over any prior consent. Withdrawing consent does not affect the lawfulness of what we sent before.
Necessary emails will keep arriving. Unsubscribing from this does not affect account verification, sign-in recovery, security alerts, billing, team invitations or legal notices: they are part of the Service and are not advertising.
6. Where the full detail lives
Section 22 of the Privacy Policy sets out how we classify our communications, the legal basis of each class, the preference centre, the suppression list and delivery measurement. The Retention Policy details the periods, and the Cookies Policy covers measurement in email.