Terms and Conditions

Version 1.2 · Last updated: 19 January 2026

1. Company Information

These Terms and Conditions (“Terms”) govern access to and use of the HOSTELELLA platform, including any mobile applications, websites, APIs, integrations and related services (collectively, the “Service”), operated by:

2. Definitions

• Customer: the business entity subscribing to or using the Service.
• User: an individual authorized by the Customer (owner/admin/manager/worker or similar) to use the Service.
• Customer Data: all data, documents, messages, files and content uploaded, generated or transmitted by Customer/Users through the Service, including financial and accounting documents.
• Documentation: product documentation, help pages, release notes and in-app guidance made available by HOSTELELLA.
• Marketplace: where applicable, features enabling interactions between Customers and third parties (e.g., suppliers/distributors) through the Service. Third parties are not HOSTELELLA.
• Order Form: any written commercial agreement, quote, pricing plan, or in-app checkout confirming subscription terms (if any).

3. Scope, B2B Nature, Authority and Eligibility

HOSTELELLA is a professional platform intended exclusively for business and commercial use (B2B). The Service is not intended for consumer, personal or domestic use.

By accessing or using the Service, you confirm that: (i) you act in a professional/business capacity, (ii) you have full legal authority to bind the Customer, and (iii) you have legal capacity to enter into these Terms.

Users must be at least 18 years old. Access by minors is prohibited.

4. Acceptance

By creating an account, accepting these Terms (including by checkbox), or using the Service, you agree to be bound. If you do not agree, do not use the Service.

5. Order of Precedence

In case of conflict, the following order applies: (1) signed Order Form / commercial agreement (if any), (2) Data Processing Agreement (DPA) (if applicable), (3) Service Level Agreement (SLA) / support terms (if applicable), (4) these Terms, (5) Documentation.

6. Limited License (Revocable)

Subject to these Terms, HOSTELELLA grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service solely for the Customer’s internal business operations and only as permitted by the features of the Service and the Customer’s plan (if any).

Any use not expressly permitted is prohibited.

7. Accounts, Roles, Security and Administration

The Customer is responsible for all activity under its account and must ensure that its Users comply with these Terms. Admins designated by the Customer may manage Users, roles, access rights and organizational settings.

• Maintain confidentiality of credentials and implement strong security practices.
• Notify HOSTELELLA promptly of unauthorized access or suspected incidents.
• No account sharing. Access must be per authorized User and role.

8. Permitted Use and Strict Prohibitions

You agree to use the Service lawfully, ethically and in accordance with these Terms.

Prohibited conduct includes, without limitation:

• Uploading unlawful content or data you are not legally entitled to process (including personal data without lawful basis).
• Using the Service for fraud, money laundering, tax evasion, falsification of records, or deceptive practices.
• Reverse engineering, decompiling, scraping, extracting, mirroring, benchmarking at scale, or attempting to replicate the Service or outputs.
• Using the Service or outputs to develop, train or improve competing products or services.
• Interfering with availability, integrity, security, or bypassing access controls, rate limits or security features.
• Introducing malware, automated abuse, excessive load, or systematic extraction of data.
• Impersonating others, misrepresenting affiliation, or attempting to hide identity for abusive purposes.

9. Customer Responsibilities (Compliance and Backups)

• The Customer is responsible for its internet connection, equipment and internal processes.
• The Customer must maintain appropriate backups of Customer Data. The Service is not a substitute for independent backup strategy.
• The Customer must ensure lawful processing, including employee/customer notices and consents where required.

10. Customer Data and Customer Content

10.1 Ownership and License

The Customer retains all rights in Customer Data. The Customer grants HOSTELELLA a limited, non-exclusive license to host, store, transmit, process, analyze and transform Customer Data solely to provide, secure, maintain and improve the Service, including troubleshooting, fraud/abuse prevention, and compliance with legal obligations.

10.2 Customer Warranties (Critical)

The Customer represents and warrants that it has all rights, notices, consents and lawful bases required to upload and process Customer Data, including personal data of employees, customers, suppliers and other third parties, and that it complies with applicable labor, tax, accounting and data protection laws.

10.3 Content Rules and Removal (Notice & Takedown)

The Customer shall only upload and transmit content that is lawful, accurate (to the extent applicable), and appropriate to the Service. HOSTELELLA is not obligated to monitor Customer Data, but may do so to protect the Service, comply with law, or prevent harm.

HOSTELELLA may remove or disable access to Customer Data (and/or suspend access) without prior notice where: (i) it violates these Terms or applicable law, (ii) requested by competent authorities, or (iii) it is likely to result in legal risk, complaints, security incidents or harm to HOSTELELLA, Customers or third parties.

11. Data Protection (GDPR / LOPDGDD)

For personal data contained in Customer Data uploaded by the Customer, the Customer acts as Data Controller and HOSTELELLA acts as Data Processor, unless otherwise stated in the DPA.

Where applicable, processing as processor is governed by the DPA (Article 28 GDPR), incorporated by reference into these Terms.

12. Additional Contractual Documents (DPA / SLA) – Incorporated by Reference

Certain services may be subject to additional contractual documents, including but not limited to:

• a Data Processing Agreement (DPA) pursuant to Article 28 GDPR; and
• where applicable, a Service Level Agreement (SLA), support terms, and/or commercial terms for paid plans.

By accepting these Terms, you expressly acknowledge and agree that such documents (as published or made available by HOSTELELLA) form an integral part of the contractual relationship and are deemed accepted by reference, even if no separate acceptance mechanism is provided.

13. AI-Powered Features and Outputs

The Service may generate analyses, classifications, document extractions and recommendations using automated and artificial intelligence systems.

Outputs are provided “as is” for informational and operational support purposes only and do not constitute legal, accounting, tax, financial, investment, employment or regulatory advice. You must independently verify critical information before acting.

Outputs may not be unique and may contain inaccuracies, including extraction errors (totals, VAT rates, supplier IDs, dates). The Customer remains solely responsible for accounting entries, filings, payments and business decisions.

14. Marketplace / Third-Party Relationships (If Applicable)

Where Marketplace features are enabled, HOSTELELLA provides infrastructure for communication and workflow. HOSTELELLA is not a party to the commercial relationship, orders, deliveries, pricing, payments, refunds or disputes between Customers and third parties (e.g., suppliers/distributors), unless explicitly stated in an Order Form.

If payments are enabled through a third-party provider, funds do not pass into HOSTELELLA’s ownership or control, unless explicitly stated. Third-party provider terms apply.

15. Third-Party Services and Integrations

The Service may rely on third-party infrastructure and may integrate third-party services (cloud hosting, email, analytics, AI, payments). Third-party services are subject to their terms, and HOSTELELLA is not responsible for third-party services outside its reasonable control.

16. Fees, Taxes, Billing and Payment (If Applicable)

If the Service (or any portion) is offered as a paid plan, fees, billing cycle, plan scope and usage limits will be described in the Order Form, pricing page, or in-app checkout. Unless stated otherwise, fees are exclusive of applicable taxes (e.g., VAT).

• Late or failed payments may result in suspension, downgrade or restriction.
• HOSTELELLA may correct billing errors and issue adjusted invoices/receipts where lawful.
• Trials, promotions, beta features and free tiers may be modified or discontinued at any time.

17. Support, Maintenance and Updates

Support levels may vary by plan and may be described in SLA/support terms. Maintenance windows may occur. HOSTELELLA may deploy updates without prior notice to address security, compliance, stability or performance.

18. Suspension and Termination

HOSTELELLA may suspend, restrict or terminate access immediately if: (i) you breach these Terms, (ii) your use creates legal, security or reputational risk, (iii) required by law or competent authority, or (iv) necessary to prevent harm to the Service, Customers or third parties.

Upon termination, access may be removed and Customer Data may be deleted in accordance with the Privacy Policy/DPA, legal obligations and reasonable retention for audit/security purposes.

19. Intellectual Property and Feedback

The Service, software, design, structure, trademarks and proprietary methodologies are owned by HOSTELELLA or licensors. No rights are granted except as expressly stated.

Any feedback may be used by HOSTELELLA without restriction or compensation, provided it does not include Customer Confidential Information.

20. Confidentiality

Each party shall protect the other party’s Confidential Information with reasonable care and use it only to perform under these Terms. Confidential Information excludes information that is publicly available without breach, independently developed, or lawfully received from a third party.

21. Warranty Disclaimer

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis. HOSTELELLA disclaims all warranties, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of outputs.

22. Limitation of Liability (Maximum Protection)

To the maximum extent permitted by applicable law:

• HOSTELELLA shall not be liable for indirect, incidental, special, consequential damages, or loss of profits, revenue, goodwill, data, or business interruption.
• HOSTELELLA shall not be liable for claims arising from Customer Data, unlawful uploads, or the Customer’s failure to comply with legal obligations.
• HOSTELELLA shall not be liable for decisions taken based on AI/automated outputs or document extractions.

Aggregate liability cap: HOSTELELLA’s total aggregate liability shall be limited to the amounts actually paid by the Customer to HOSTELELLA in the twelve (12) months preceding the event giving rise to the claim. If no fees were paid, liability is limited to EUR 100.

23. Indemnification

You agree to indemnify and hold harmless HOSTELELLA from any claims, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms or misuse of the Service.
• Your violation of data protection, labor, tax or third-party rights.
• Customer Data, including unlawful content or lack of lawful basis/consents.

24. Force Majeure

HOSTELELLA shall not be liable for delays or failure to perform due to events beyond its reasonable control, including internet outages, cloud provider incidents, labor disputes, governmental actions, or force majeure.

25. Assignment and Subcontracting

HOSTELELLA may subcontract performance (including using subprocessors) and may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign without HOSTELELLA’s prior written consent.

26. App Store / Google Play Terms (If Applicable)

If you download the mobile application via Apple App Store or Google Play Store, additional platform terms may apply. HOSTELELLA is solely responsible for the Service. Apple/Google are not parties to these Terms and do not provide support obligations beyond what is required by their platform rules.

27. Notices

Legal notices to HOSTELELLA must be sent to legal@hostelella.com. HOSTELELLA may send notices electronically (in-app, email, or website posting).

28. Severability and Entire Agreement

If any provision is held invalid or unenforceable, the remaining provisions remain in full force. These Terms constitute the entire agreement regarding the Service, except for any DPA/SLA/Order Form incorporated by reference.

29. Governing Law and Jurisdiction

These Terms are governed by Spanish law. Any disputes arising from or related to the Service shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain.

30. Contact

For legal or contractual matters, please contact: legal@hostelella.com.